Terms and Conditions of Sale

Company Information

Conscious Yogi is a French company registered under SIRET number 98532938200016. Our headquarters are located at 35, avenue des Acacias, Menton 06500 – France.

Conscious Yogi strongly encourages customers to view and try products before ordering to minimize waste of natural resources and CO2 emissions related to extraction, production, transport, and returns. The environmental impact of our products is our priority.

Payment Methods

Conscious Yogi accepts the following payment methods:

Cash and checks for in-person deliveries.

Payments via credit card through the secured Stripe payment platform for online orders. You will receive both a transaction receipt and an email confirmation, as this process is automated via Stripe.

Delivery Times

If you need a precise estimate of delivery times, please contact us to check if your product is in stock or needs to be produced. Production times may vary by product and can take up to 6 weeks.

Conscious Yogi delivers to France and Italy. For other EU countries, please contact us directly to find a solution. Deliveries outside the EU are not available.

In the event of production delays exceeding 6 weeks, customers may request a refund for the purchased product or choose to wait for the production to complete. Customers will always be kept informed about the status of their order.

Shipping Costs

Shipping costs are calculated based on the destination country, weight, and size of the products.

Free delivery is available for orders over €350.

If a physical hand delivery cannot be arranged, customers will receive an email and a payment link for shipping costs only.

Refund Policy

Products must be returned in their original, unused condition within 14 days, as per EU regulations.

Customized products for businesses and individuals, including dedicated items or logos, cannot be returned.

Customers are responsible for the shipping costs to return a product.

Warranty

Our products are handcrafted, meaning that each item is unique and may differ slightly from others. This individuality is part of their charm. We perform meticulous quality control before packaging to ensure that every product meets our high standards.

According to French law, consumers have a right to a warranty that covers defects in manufacturing. If a product is found to be defective, customers may return it for a refund or exchange within 14 days.

In the unlikely event that a defect is identified, customers can contact us via email or WhatsApp with photos and a detailed description of the problem. We will assist you in accordance with French consumer protection laws.

Right of Withdrawal

Customers can contact us via email or WhatsApp in case of any issues.

There is no right of withdrawal for customized products linked to businesses and schools.

Additional Insights

Waste-Free Production

We strive to minimize the waste of natural resources throughout our production processes.

Human Resources

We work exclusively with small companies that we know personally, located within Europe. This ensures that Conscious Yogi products do not involve labor exploitation and that employees work under safe and satisfactory conditions. A serene work environment is the foundation for producing exceptional products.

Reduced CO2 Emissions

We prioritize working with raw materials sourced close to our production site and organize shipments in batches to minimize CO2 emissions. We encourage our customers to collaborate in this virtuous cycle.